Frequently Asked Questions
Everything you need to know about enhancing your living space with Dreame.
What is the standard shipping timeframe for furniture and decor?
Standard shipping typically takes 5–7 business days for small decor items, while large furniture pieces may take 10–14 business days depending on your location and delivery service selection.
Do you offer white-glove delivery and assembly services?
Yes, we offer white-glove delivery for an additional fee on select furniture items. This includes room-of-choice placement, professional assembly, and removal of all packaging materials.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture returns.
Are your materials sustainably sourced?
At Dreame, we prioritize sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and low-VOC finishes to ensure a healthy environment for your home.
How can I track the status of my home delivery?
Once your order ships, you will receive a confirmation email with a tracking link. For large freight deliveries, our carrier will contact you directly to schedule a specific delivery window.
Can I request fabric swatches before making a purchase?
Absolutely. To ensure the color and texture match your vision, you can order up to five complimentary fabric swatches through our 'Request a Swatch' page.