Returns & Exchanges

At Dreame, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return policy for items in their original condition. Whether it is a change of heart or a defective product, our team is here to ensure a seamless exchange or refund process.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

3

Ship the Item

Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of your request.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing